This privacy policy explains why we collect your data and how we are committed to protecting it.
DOMATHING is committed to protecting your personal data and privacy. In accordance with the General Data Protection Regulation ("GDPR"), we provide you with the following information regarding the processing of your personal data.
Issued on 31/01/2025
1 - Data Collection
We may collect and store your personal data for the following purposes:
To process and respond to your messages
To receive and process your orders
To manage your newsletter subscriptions
To establish and maintain a business relationship
To publish a review/comment on the website
To receive payments
To manage accounting and administration
To improve customer support and follow-up
To ensure the proper functioning and customization of services
To send commercial and promotional information based on your preferences
To detect fraud attempts and address legal disputes
To remember your cookie preferences
To handle your rights requests
To comply with current or upcoming regulatory requirements
The personal data collected on the website https://www.domathing.com may include:
When placing an order: Name, surname, postal address, phone number, and email address.
For payment purposes: Financial information related to the customer's bank account or credit card.
2 - Data Processing
The processing of your personal data is based on:
Your consent (Article 6.1.a of the GDPR) when required for specific processes. Mandatory fields will be marked with an asterisk. Without these fields, we may be unable to provide the requested services.
Contract performance or pre-contractual measures.
Our legitimate interest (Article 6.1.e of the GDPR).
Legal or regulatory obligations.
Your data is retained for as long as necessary to fulfill the purposes mentioned above.
Personal data is kept as long as required to fulfill your request. If no request is fulfilled, the data is deleted within three years, in accordance with the guidelines of the Belgian Data Protection Authority.
For legal and regulatory reasons, some data may be archived for up to 10 years after the end of the business relationship.
3 - Data Recipients
Your personal data may be shared with the following parties:
DOMATHING staff, such as the customer service team or IT security team.
Trusted third-party companies or individuals (e.g., shipping providers like Bpost).
Technical service providers: Any technical subcontractors (Article 4.8 of the GDPR) may process data under strict contractual obligations to ensure GDPR compliance.
Examples include:
Traffic analysis services (e.g., Google Analytics)
Payment providers (e.g., Stripe)
Advertising services (e.g., Google Ads/Meta)
Some of these providers may be based outside the European Union. In such cases, we ensure that these companies offer adequate protection measures as required by GDPR.
4 - Data Security
We implement technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
These measures include:Regular data backups
Access control limited to authorized personnel
Security protocols for data storage and transfer
5 - Your Rights
Under GDPR, you have the following rights:
Right to Rectification: You can correct inaccurate or incomplete data.
Right to Erasure: You may request the deletion of your data, except when legal obligations require its retention.
Right to Restriction of Processing: You can request limited data processing under certain conditions.
Right to Data Portability: You can receive your data in a structured, commonly used, and machine-readable format.
Right to Object: You can object to data processing based on legitimate interest, public interest, or direct marketing.
Right to Withdraw Consent: You can withdraw your consent at any time without affecting the lawfulness of prior processing.
Right to Lodge a Complaint: You can file a complaint with the Belgian Data Protection Authority if you believe your rights have been violated.
We reserve the right to:
Request proof of identity to protect your data.
Extend the response period to your request by up to two months if necessary.
Refuse requests that are excessive or repetitive.
6 - Contact
To exercise your rights, please contact us at:
DOMATHING
Business Registration Number: 1018.508.512
Address: Rue des Héros, 4682 Oupeye, Belgium
Email: info@domathing.com
Phone: +32 4 93 82 89 08
Publication Director: VS - VISION
If you believe that your rights have not been respected, you can contact the Belgian Data Protection Authority.
7 - Policy Updates
This Privacy Policy may be updated at any time to reflect regulatory changes or improvements to our services. Updates will be posted on this page, and we recommend checking it regularly.
8 - Cookie Policy
Cookies are small text files stored on your device when you visit a website. They enhance your browsing experience by remembering your preferences and session information.
Types of cookies:
By Domain:
First-party cookies: Set by the website you visit.
Third-party cookies: Set by external services (e.g., Google Analytics).
By Purpose:
Essential cookies: Required for site functionality.
Preference cookies: Remember your settings.
Analytics cookies: Provide insights into website usage.
Marketing cookies: Track user activity for personalized advertising.
By Duration:
Session cookies: Deleted when the browser is closed.
Persistent cookies: Remain until manually deleted or after a set period.Upon your first visit, you will see a banner to accept or refuse non-essential cookies. You can change your preferences at any time.
For further inquiries, please contact us at info@domathing.com.
